Shopping online in Pakistan should feel easy and worry-free — that’s the idea behind TimeShare.pk. Below you’ll find straight answers about Cash on Delivery (COD), delivery times across Pakistan, returns and refunds, and how our daily deals work. Can’t find what you’re looking for? Reach us on WhatsApp at +92 332 2828482 or email shop@timeshare.pk.
Does TimeShare.pk deliver all over Pakistan?
Yes. TimeShare.pk ships to customers across Pakistan, from major cities to smaller towns. We currently deliver within Pakistan only and don’t offer international shipping at this time.
How long does delivery take?
Orders to major cities — Karachi, Lahore, Islamabad/Rawalpindi, Faisalabad, Peshawar, Multan and similar — typically arrive within 2–4 business days. Smaller cities and towns usually take 4–7 business days. These timelines are typical, not guaranteed, since actual delivery depends on the courier. Orders are confirmed and handed over to the courier within 1 business day (Monday–Saturday); orders placed on a Sunday or public holiday are processed the next business day. Full details are on our Shipping & Delivery Policy page.
What payment methods do you accept? Is Cash on Delivery (COD) available?
Cash on Delivery (COD) is available across Pakistan and is currently our main payment option — pay in cash when your order is delivered to your doorstep. For COD orders, our team may call or message you on WhatsApp to confirm the order before it ships. Online payment by card, RAAST, or bank wallet through our payment gateway is being set up and will appear as an option at checkout once it’s live — whatever payment methods are available to you will always be shown clearly at checkout.
Is there a delivery charge?
Any applicable delivery fee is calculated automatically based on your location and shown clearly at checkout before you place your order — so there are never any surprise charges. If your order includes items from more than one supplier, it may ship as separate parcels; in that case, your first parcel uses the standard delivery charge, and each additional parcel adds a small extra delivery fee. This is always itemised and shown on your order summary at checkout, before you pay.
How can I track my order?
Once your order is dispatched, we send your tracking number and tracking link via SMS, WhatsApp, and email. You can also view your order status and tracking details anytime by logging into My Account on TimeShare.pk.
Can I cancel my order after placing it?
Yes — cancellations are completely free as long as your order hasn’t been dispatched yet. Just message us on WhatsApp at +92 332 2828482 or email shop@timeshare.pk with your order number. If the order has already been shipped, it’s handled as a return once it arrives — see our return policy below.
What is your return, exchange & refund policy?
If something’s wrong with your order, we offer a free replacement or a full refund — your choice — once your claim is verified. This covers items that arrive damaged or broken, defective or not as described, the wrong item/size/colour/variant, a missing item or part, or something significantly different from what was shown on the product page. Claims must be reported within 3 days (72 hours) of delivery. Full details are on our Return, Exchange & Refund Policy page.
Can I return an item just because I changed my mind?
We’re not able to offer “no reason” returns for change of mind, since most items are shipped to order rather than held in our own stock. Used, worn, or altered items, items missing their original packaging or tags, and final-sale or clearance items also aren’t eligible for return. Minor colour or packaging variation due to screen display or batch differences isn’t considered a defect either. We recommend recording an unboxing video, especially for COD orders, in case you ever need to raise a claim.
How do I request a return, exchange, or refund?
Contact us within 3 days of delivery via WhatsApp, our Contact page, or email at shop@timeshare.pk with your order number, a description of the issue, and photos or a video. We usually review claims within 1–2 business days. Once approved, you may need to send the original item back via courier at no cost to you before we issue your free replacement or refund.
How long do refunds take, and how are they paid?
Approved refunds are processed within 7–10 business days. Online payments are refunded to the original payment method. Cash on Delivery (COD) orders are refunded via bank transfer, JazzCash, Easypaisa, or RAAST to a confirmed account.
What can I shop for on TimeShare.pk?
TimeShare.pk is a one-stop online shopping store in Pakistan, organised into easy-to-browse collections: Noor House, Style House, Digital House, Sakoon House, Sehat House, Bachpan House, and Pets House — covering everything from fashion and beauty to electronics, home essentials, health, kids’ products, and pet supplies, all in one place.
Do you offer discounts or coupon codes?
Yes — we run day-specific deals and coupon codes that change throughout the week, including a special first-order discount for new customers. Visit our Deals page daily to reveal today’s code and see the week’s deal calendar. Coupons can’t always be combined and may be changed or withdrawn at any time.
What happens if my package doesn’t arrive or delivery fails?
Our courier partners make multiple delivery attempts. If a prepaid parcel is returned to sender after failed delivery attempts, it may be re-dispatched for an additional delivery fee, or refunded minus the original delivery cost. If you’re expecting a delivery and it seems delayed, reach out to us on WhatsApp with your order number and we’ll check the status for you.
How do I get in touch with TimeShare.pk customer support?
We’re based in Multan, Pakistan, and happy to help. Message us on WhatsApp at +92 332 2828482, email shop@timeshare.pk, or use our Contact page and we’ll get back to you as soon as we can.
For complete details, please also see our Shipping & Delivery Policy, Return, Exchange & Refund Policy, and Terms & Conditions.