Last updated: September 21, 2026
Our promise
We want every order to arrive right. If something goes wrong with your order, we will put it right at no cost to you — through a free replacement or a full refund, at your choice, once your claim is verified.
What is covered
You can request a replacement or refund if, within 3 days (72 hours) of delivery, your order arrives:
- Damaged or broken
- Defective, or not working as described
- The wrong item, wrong size, wrong colour, or wrong variant
- Missing an item, part, or accessory that was included in your order
- Significantly different from how it was described or pictured on the product page
Recording a short unboxing video, or at least clear photos of the item and its packaging as soon as you open it, helps us verify and resolve your claim much faster — especially for Cash on Delivery orders.
What is not covered
- Change of mind after delivery (we’re not able to offer “no reason” returns at this time, since most items are shipped to order rather than held in our own stock)
- Items that have been used, worn, washed, or altered, or no longer have their original packaging, tags, or accessories
- Minor variation in colour, shade, or packaging design from the product photos, caused by screen display differences or normal supplier batch variation
- Damage caused after delivery (e.g. by misuse, accident, or normal wear and tear)
- Items marked as final sale, clearance, or non-returnable at the time of purchase
How to request a return, exchange, or refund
- Contact us at shop@timeshare.pk (or via WhatsApp / our Contact page) within 3 days of delivery
- Include your order number, a short description of the issue, and photos or a video of the item and its packaging
- We’ll review your claim, usually within 1–2 business days, and confirm the next step by email or WhatsApp
- For approved claims, we will either dispatch a free replacement, or arrange a refund — we may ask you to hand the original item back to our courier partner (at no cost to you) before a replacement or refund is completed
Refunds
- Paid online (card / RAAST / bank wallet via PayFast): refunded to the original payment method.
- Paid by Cash on Delivery: refunded by bank transfer or mobile wallet (JazzCash/Easypaisa/RAAST) to an account you confirm — we’ll ask for those details once your refund is approved.
Approved refunds are processed within 7–10 business days of approval. Depending on your bank, it may take a few extra days for the funds to reflect in your account after we send the refund.
Order cancellations
Orders can be cancelled free of charge any time before dispatch (see our Shipping & Delivery Policy). Once an order has been dispatched, cancellation is treated as a return under this policy.
Questions about a return
Reach us any time at shop@timeshare.pk or WhatsApp +92 332 2828482 — we’re here to help.